Terms of Service

Quilingo.com

Last Updated: 19.02.2026

1. Introduction and Acceptance of Terms

Welcome to Quilingo ("we," "us," "our," or the "Service"), a language learning platform operated by Petr Pícha, IČO: 08200360, with contact address at Primátorská 296/38, 180 00, Praha 8 - Libeň ("Operator").

By accessing or using Quilingo.com, creating an account, or subscribing to our services, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Service.

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via the email address associated with their account. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. Contact Information

Operator: Petr Pícha
Business ID (IČO): 08200360
Address: Primátorská 296/38, 180 00, Praha 8 - Libeň
Email: contact@quilingo.com
Website: https://quilingo.com

3. Description of Service

Quilingo is a language learning platform that teaches languages through original stories created by us. Our method involves integrating target language vocabulary into narratives, allowing users to acquire language skills naturally.

The Service includes:

  • Access to original stories with integrated language learning

  • Vocabulary tracking and learning progress features

  • Additional features as we develop them (e.g. exercises, leaderboards, community features, etc.)

We reserve the right to modify, expand, or discontinue any features of the Service at any time.

4. System Requirements

4.1 Your Responsibility

You are responsible for obtaining and maintaining, at your own expense, all equipment and services required to access and use Quilingo, including:

  • A compatible device (computer, tablet, or smartphone)

  • A compatible web browser (current versions of Chrome, Firefox, Safari, or Edge recommended)

  • A stable internet connection

  • Any software updates required for compatibility

4.2 No Guarantee of Compatibility

We do not guarantee that the Service will function on all devices, browsers, or operating systems. We are not liable for any issues arising from incompatible or outdated equipment, software, or internet connections on your end.

5. Eligibility and Account Registration

5.1 Age Requirement

You must be at least 16 years of age to create an account and use Quilingo. By creating an account, you represent and warrant that you are at least 16 years old.

If you are under 18 years of age, you represent that you have obtained consent from a parent or legal guardian to use this Service and to enter into these Terms on your behalf. The parent or legal guardian is responsible for any subscription payments.

This age requirement may be higher in certain jurisdictions as required by local law.

5.2 Account Creation

To access the full Service, you must create an account by providing a valid email address and creating a password. You agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information

  • Keep your password secure and confidential

  • Not share your account credentials with any third party

  • Notify us immediately of any unauthorized use of your account

You are solely responsible for all activity that occurs under your account. One account is for one individual user only.

If you do not verify your email address within 30 days of registration, your account data will be automatically deleted.

5.3 Free Sample Access

Limited sample content is available without account registration. This sample demonstrates the nature of our Service and the content you will receive upon subscribing.

6. Subscription and Payments

6.1 Subscription Model

Quilingo operates on a monthly subscription basis. The current subscription fee is displayed on our website at the time of purchase.

6.2 Payment Processing

All payments are processed securely by Stripe, Inc. or Paddle.com Market Limited, depending on your location. We do not store your payment card details on our servers. By subscribing, you also agree to the terms of service and privacy policy of the applicable payment processor.

You will be informed at checkout which payment processor will handle your transaction.

6.3 Automatic Renewal

Your subscription will automatically renew on monthly basis until you cancel it. You will be charged the applicable subscription fee automatically until you cancel.

6.4 Cancellation

You may cancel your subscription at any time through the clearly marked cancellation function in your Account Settings or by contacting us at contact@quilingo.com.
Upon cancellation:

  • Your subscription will remain active until the end of your current billing period

  • You will not be charged for subsequent months

  • No partial refunds will be issued for the remaining days in your billing period

  • After your subscription ends, your account will revert to free access, limited to the free sample content only

6.5 Refund Policy

We do not offer refunds, except as required by law (see Section 7 — Right of Withdrawal). Before subscribing, you have access to a free sample that demonstrates exactly what the Service provides, including the learning method, available content, and vocabulary features. By subscribing, you confirm that you have reviewed the sample and understand what you are purchasing.

This no-refund policy applies regardless of how much you have used the Service during your billing period.

6.6 Price Changes

We reserve the right to change subscription prices and/or the currency in which they are displayed or charged. Existing subscribers will be notified via email at least 30 days before any price change takes effect. Continued use of the Service after a price change constitutes acceptance of the new price.

7. Right of Withdrawal (EU Consumers)

7.1 Statutory Right and Waiver

If you are a consumer in the European Union, you normally have the right to withdraw from a digital service contract within 14 days without giving any reason.

However, Quilingo provides digital content not supplied on a tangible medium. During checkout, you are required to:

  1. Consent to immediate access — You expressly request that we provide access to premium content immediately upon payment.

  2. Acknowledge loss of withdrawal right — You acknowledge that by gaining immediate access, you lose your 14-day right of withdrawal.

By completing your subscription, you confirm that you have given both consents. Your right of withdrawal therefore expires upon gaining access to premium content.

7.2 Confirmation

Upon completing your subscription, you will receive an email confirmation that includes your subscription details and confirmation of your consents. This serves as your confirmation on a durable medium as required by EU law.

8. Intellectual Property Rights

8.1 Our Content

All content on Quilingo—including but not limited to stories, texts, vocabulary lists, images, graphics, logos, user interface design, software, and any other materials—is the exclusive property of the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Our original stories are created specifically for this Service and represent significant creative work. Unauthorized use of this content is strictly prohibited.

8.2 Limited License to Users

Upon subscribing, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and its content solely for your personal, non-commercial language learning purposes.

8.3 Restrictions

You may NOT:

  • Copy, reproduce, distribute, or publicly display any content from the Service

  • Download, save, or store content for offline use (unless explicitly enabled by us)

  • Modify, adapt, translate, or create derivative works from our content

  • Use automated tools, bots, scrapers, or any technology to access, extract, or copy content

  • Reverse engineer, decompile, or disassemble any part of the Service

  • Share, sell, sublicense, or transfer your account or access to any third party

  • Use the Service for any commercial purpose

  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices

8.4 DMCA and Copyright Infringement

If you believe any content on our Service infringes your copyright, please contact us at contact@quilingo.com with:

  • Identification of the copyrighted work

  • Identification of the allegedly infringing material

  • Your contact information

  • A statement of good faith belief

  • A statement under penalty of perjury that the information is accurate

  • Your physical or electronic signature

9. User-Generated Content

9.1 Future Community Features

We may introduce features that allow users to create, post, or share content (such as comments, forum posts, leaderboard nicknames, or other community interactions). This section applies to any such features.

9.2 Your Responsibilities

By submitting any content to the Service, you agree that your content will NOT:

  • Infringe any third party's intellectual property rights

  • Contain defamatory, obscene, offensive, or harmful material

  • Contain spam, advertising, or promotional content

  • Harass, abuse, or threaten others

  • Violate any applicable law or regulation

  • Contain malware, viruses, or harmful code

9.3 License to User Content

By submitting content to the Service (such as comments), you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with operating the Service. This license terminates when you delete your content from the Service.

9.4 Content Moderation

We reserve the right, but have no obligation, to monitor, edit, or remove any user-generated content at our sole discretion.

10. Prohibited Conduct and Termination

10.1 Prohibited Conduct

You agree NOT to:

  • Violate any applicable laws or regulations

  • Infringe our or any third party's intellectual property rights

  • Share your account credentials or allow others to use your account

  • Attempt to gain unauthorized access to the Service or its systems

  • Interfere with or disrupt the Service or servers

  • Use the Service for any unauthorized or illegal purpose

  • Scrape, copy, or extract content using any method

  • Circumvent any security measures or access controls

10.2 Immediate Termination and Permanent Ban

We reserve the right to immediately terminate your account and permanently ban you from the Service, without prior warning and without refund, if you:

  • Share your account credentials with others

  • Attempt to scrape, copy, download, or redistribute our content

  • Reverse engineer or attempt to access the Service's source code

  • Engage in any activity that infringes our intellectual property

  • Attempt to circumvent security measures or payment systems

These actions constitute serious violations that harm our business and are grounds for immediate and permanent removal.

10.3 Escalating Enforcement for Community Violations

For violations related to community features (inappropriate comments, harassment, spam), we may, at our discretion:

  1. Issue a warning

  2. Temporarily suspend your account

  3. Permanently terminate your account

We are not obligated to follow this escalation and may proceed directly to termination for serious violations.

10.4 Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately

  • No refunds will be issued for any remaining subscription period

  • We may delete your account data in accordance with our Privacy Policy

  • Sections of these Terms that by their nature should survive (intellectual property, limitation of liability, governing law) will continue to apply

10.5 Termination by You

You may terminate your account at any time by canceling your subscription and contacting us to request account deletion.

Please note that accounts that remain inactive for more than 3 years after the subscription has ended may be deleted in accordance with our Privacy Policy.

11. Service Availability and Disclaimers

11.1 Service Availability

We strive to maintain the Service's availability but do NOT guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

  • Scheduled or emergency maintenance

  • Technical failures or server issues

  • Internet connectivity problems

  • Circumstances beyond our reasonable control (see Section 12.4 — Force Majeure)

We are not liable for any temporary unavailability of the Service.

11.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

  • ACCURACY OR COMPLETENESS OF CONTENT

We do not warrant that the Service will meet your expectations, that results obtained from the Service will be accurate, or that the Service will be uninterrupted or error-free.

11.3 Educational Disclaimer

Quilingo is a supplementary language learning tool. We do not guarantee any specific learning outcomes, fluency levels, or educational results. Individual results vary based on effort, prior knowledge, and other factors.

12. Limitation of Liability

12.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR SHALL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, revenue, data, or business opportunities

  • Damages arising from service interruptions or unavailability

  • Damages arising from unauthorized access to your account (where caused by your failure to protect credentials)

12.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

12.3 Consumer Rights

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

If you are a consumer in the European Union, you retain all mandatory consumer rights under the laws of your country of residence.

12.4 Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

  • Natural disasters, acts of God, floods, earthquakes, or severe weather

  • War, terrorism, civil unrest, or armed conflict

  • Epidemics, pandemics, or public health emergencies

  • Government actions, laws, regulations, or embargoes

  • Internet or telecommunications failures not caused by us

  • Cyberattacks, hacking, or denial-of-service attacks

  • Power outages or infrastructure failures

  • Failures of third-party service providers (including hosting, payment processing, or cloud services)

If a Force Majeure event continues for more than 30 days, either party may terminate the affected subscription without penalty.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Operator from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms

  • Your violation of any applicable law or third-party rights

  • Your use or misuse of the Service

  • Any content you submit to the Service

14. Privacy

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, available here. By using the Service, you consent to our data practices as described in the Privacy Policy.

We collect:

  • Email address

  • Hashed password (we cannot see your actual password)

  • Learning progress and preferences

  • Nickname (for leaderboards and community features; optional)

Payment information is collected and processed by Stripe or Paddle, not by us.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

15.3 EU Consumer Rights

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence. Nothing in these Terms affects your statutory rights as a consumer under applicable EU law.

15.4 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us at contact@quilingo.com to attempt to resolve any dispute informally. We will make reasonable efforts to resolve disputes within 30 days.

15.5 Online Dispute Resolution

If you are a consumer in the EU, you may use the European Commission's Online Dispute Resolution platform, available at:
https://ec.europa.eu/consumers/odr

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Operator regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Language

These Terms are drafted in English. In the event of any conflict between translated versions and the English version, the English version shall prevail.

16.6 Accessibility

We strive to make Quilingo accessible to all users, including those with disabilities. If you experience any accessibility issues, please contact us at contact@quilingo.com and we will make our best effort to make your experience smoother.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@quilingo.com
Website: https://quilingo.com

By using Quilingo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.